This Privacy Policy explains how Ramz Alhulul Software Solutions and General Trade LLC ("Ramz Alhulul," "Ramz Menu," "we," "our," or "us") collects, uses, stores, shares, and protects personal information when you use our website, applications, WhatsApp Business API services, restaurant menu services, order management tools, customer communication tools, customer support tools, and related services.
Our website is:
Our privacy policy page is:
https://www.ramzalhulul.com/privacy
You can contact us at: info@ramzalhulul.com
1. About Our Services
Ramz Alhulul provides software solutions for restaurants and businesses. Our services may include digital menus, order management, customer communication, WhatsApp customer support, WhatsApp Business API integration, message automation, WhatsApp Business Account management, message templates, webhook integrations, analytics, and related business tools.
Our app, Ramz Menu, may use Meta and WhatsApp Business tools to help restaurants and businesses communicate with their customers through WhatsApp. This may include order confirmations, delivery status updates, customer support replies, business notifications, and permitted promotional messages.
2. Information We Collect
Depending on how you use our services, we may collect and process the following types of information.
A. Business and Account Information
We may collect information about restaurants, businesses, owners, managers, employees, and authorized users, including:
- Business name
- Contact person name
- Email address
- Phone number
- Business address
- Restaurant or branch information
- Account login information
- Business profile information
- Service settings and preferences
- Communication preferences
B. WhatsApp and Meta Platform Data
When a business connects or uses WhatsApp Business services through our platform, we may process information received from or related to Meta and WhatsApp, including:
- WhatsApp Business Account information
- WhatsApp phone numbers
- WhatsApp business profile information
- Message templates
- QR codes
- Webhook subscription information
- Message IDs
- Message delivery status
- Message read status
- Customer phone numbers
- Incoming and outgoing WhatsApp messages
- Media sent or received through WhatsApp
- Message timestamps
- Conversation history needed to provide support
- Technical identifiers, API tokens, or access credentials required to operate the service
C. Customer Communication Data
When customers communicate with a restaurant or business through WhatsApp or through our tools, we may process:
- Customer name, if provided
- Customer phone number
- Customer messages
- Order details
- Delivery or pickup information
- Support requests
- Feedback
- Complaints
- Message attachments or media, if sent by the customer
D. Restaurant and Order Data
For restaurant-related services, we may process:
- Menu items
- Prices
- Orders
- Delivery status
- Pickup status
- Customer requests
- Restaurant branch or location information
- Promotions and offers
- Order history
- Customer notes related to orders or support
E. Technical and Usage Data
We may collect technical information to operate, secure, and improve our services, including:
- IP address
- Device information
- Browser information
- Log files
- Usage activity
- Error reports
- Security events
- Pages visited
- Date and time of access
- System performance data
3. How We Use Information
We use personal information for the following purposes:
- To provide, operate, and maintain our services
- To help restaurants manage menus, orders, and customer interactions
- To send and receive WhatsApp messages on behalf of businesses
- To manage WhatsApp Business Accounts, phone numbers, business profiles, message templates, QR codes, and webhook subscriptions
- To provide customer support
- To respond to inquiries and support requests
- To send order confirmations, delivery updates, service messages, and permitted promotional messages
- To improve service quality and performance
- To maintain security and prevent misuse, fraud, spam, or unauthorized access
- To troubleshoot errors and technical issues
- To comply with Meta, WhatsApp, legal, regulatory, and contractual requirements
- To generate analytics using aggregated, de-identified, or anonymized information where appropriate
- To enforce our terms, policies, and agreements
We do not sell personal information.
We do not use WhatsApp message content for unrelated advertising purposes.
4. WhatsApp and Meta Data Usage
When we receive data through Meta or WhatsApp Business APIs, we use that data only for permitted business purposes, including:
- Creating messaging experiences initiated by a customer or a business
- Sending and receiving WhatsApp messages
- Managing WhatsApp Business assets that a business owns or has granted us access to
- Managing WhatsApp phone numbers
- Managing WhatsApp business profiles
- Managing WhatsApp message templates
- Managing WhatsApp QR codes
- Managing webhook subscriptions
- Displaying or using WhatsApp Business Account analytics in a business portal
- Improving our services using aggregated, de-identified, or anonymized information where allowed
We process Meta and WhatsApp data in accordance with applicable Meta Platform Terms, WhatsApp Business Terms, WhatsApp Business Messaging Policy, and related policies.
5. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal bases:
- The processing is necessary to provide our services
- The business or user has given consent
- The processing is necessary for legitimate business interests
- The processing is necessary to comply with legal obligations
- The processing is necessary to protect the security and integrity of our services
- The processing is necessary to perform a contract with a business customer
6. How We Share Information
We may share information only when necessary to provide, secure, support, or improve our services, or when legally required.
We may share information with the following categories of recipients.
A. Meta and WhatsApp
We use Meta and WhatsApp Business services to enable WhatsApp messaging, business account management, phone number management, business profile management, message templates, QR codes, webhook subscriptions, and related functionality.
B. Service Providers and Data Processors
We may use third-party service providers to host, store, process, protect, and deliver our services. These service providers may process information on our behalf only as needed to provide their services.
Our service providers may include:
- Cloudflare
- DigitalOcean
- Hosting providers
- Cloud infrastructure providers
- Cloud storage providers
- Database providers
- Security and monitoring providers
- Communication infrastructure providers
C. Business Customers
When a customer communicates with a restaurant or business through our services, relevant information may be made available to that restaurant or business so they can respond, process orders, provide customer support, manage customer relationships, or complete the requested service.
D. Legal and Safety Requirements
We may disclose information if required to:
- Comply with applicable laws or legal requests
- Protect the rights, safety, and security of users, businesses, customers, or the public
- Prevent fraud, abuse, spam, or unauthorized access
- Enforce our agreements and policies
- Respond to lawful requests from public authorities
7. International Data Processing
Ramz Alhulul Software Solutions and General Trade LLC is located in Iraq.
Some of our service providers may process or store data in other countries. For example, our infrastructure and service providers may process data in Germany or in other locations where they operate.
By using our services, you understand that your information may be processed in countries outside your country of residence. We take reasonable steps to ensure that personal information is handled securely and in accordance with this Privacy Policy.
8. Data Retention
We keep personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain security, prevent fraud, and enforce agreements.
Retention periods may vary depending on:
- The type of data
- The business customer's settings
- Legal and regulatory requirements
- Contractual requirements
- Operational and security needs
When data is no longer needed, we delete it or anonymize it where reasonably possible.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include:
- Access controls
- Authentication
- Secure infrastructure
- Logging and monitoring
- Data minimization
- Backups and recovery procedures
- Security reviews
- Limited access to personal information based on business need
However, no internet-based service is completely secure, and we cannot guarantee absolute security.
10. Data Minimization
We aim to collect and process only the information necessary to provide our services, support our business customers, maintain security, comply with legal and platform requirements, and improve service quality.
11. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to certain processing
- Request restriction of processing
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
To make a privacy request, contact us at: info@ramzalhulul.com
12. Data Deletion Requests
Users, customers, and businesses may request deletion of their personal information by contacting us at: info@ramzalhulul.com
When submitting a deletion request, please include enough information for us to identify the relevant account, business, phone number, order, or conversation.
We may need to retain certain information if required by law, security, fraud prevention, dispute resolution, or legitimate business recordkeeping.
13. Public Authority Requests
If we receive a request from a public authority for personal information, we review the legality of the request, document the request and our response, and disclose only the minimum information necessary where legally required.
14. Cookies and Tracking Technologies
Our website or services may use cookies or similar technologies to:
- Operate the website
- Remember preferences
- Improve performance
- Analyze usage
- Maintain security
- Detect abuse or unauthorized activity
You may control cookies through your browser settings. Disabling cookies may affect some website or service functionality.
15. Children's Privacy
Our services are intended for businesses and their customers. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us personal information, please contact us at: info@ramzalhulul.com
We will take appropriate steps to delete the information where required.
16. Third-Party Links
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the "Last updated" date at the top of this page.
Your continued use of our services after an update means you accept the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Ramz Alhulul Software Solutions and General Trade LLC
Country: Iraq
Website: https://www.ramzalhulul.com
Email: info@ramzalhulul.com